This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website – … (hereinafter “the Website”).

The purpose of the website is to present and promote the services of maintenance and maintenance of WordPress sites, provided by the company … and to contract, through the Website, with potential clients interested in these services.

Please read these Terms and Conditions, Cookie Policy and Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and agree to abide by them.

1)DESCRIPTION OF THE ACTIVITY

… with registered office in … identified by CUI …, registered at the Trade Register under no.: … is __________ (DESCRIPTION OF THE COMPANY)_______

Our contact details are:

Address: …
E-mail address: …
Telephone no.: …

2) TERMS

  • Seller – …
  • Buyer – can be any natural person who is over 16 years of age or any legal person or legal entity who makes an Account on the Site and places an Order.
  • Customer – may be any natural person over 16 years of age or legal entity who has or obtains access to the CONTENT, by any means of communication made available by … (electronic, telephone, etc.) or under a user agreement existing between … and the latter and which requires the creation and use of an Account or is made possible through the shortcut function.
  • Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit Orders and that contains information about the Customer/Buyer and the Buyer’s history on the Site (Orders, tax invoices, Goods warranties, etc.). The User is responsible for and will ensure that all information entered when creating the Account is correct, complete and up-to-date.
  • My Cart – section of the Account that allows the Buyer/User to add Goods they wish to purchase at the time of addition or at a later time;
  • Website – the online store hosted at the web address … ;
  • Order – an electronic document which is a form of communication between the Seller and the Buyer whereby the Buyer transmits to the Seller, via the Site, his intention to purchase goods;
  • Goods – any product listed on the Site, including the products mentioned in the Order, to be supplied by the Seller to the Buyer as a result of the Contract.
  • Campaign – the act of displaying for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time set by the Seller.
  • Contract – means the distance contract concluded between the Seller and the Buyer without the simultaneous physical presence of the Seller and the Buyer.
  • Opinion – is a personal assessment of a holder or beneficiary of a good, written on the basis of experience of its use in order to convey whether or not the good meets the specifications stated by the Seller. Each opinion also contains the opportunity to express satisfaction with the product by means of a rating in the form of a score from one star to five stars.
  • Commercial communications / newsletter – means any type of message sent (e-mail, telephone, mobile push, web push, etc.) containing general and thematic information, information on products similar or complementary to those purchased from the website, information on promotional offers or prices, information on Products added to the Account/My Cart section or the Account/Favourites section.

3) GENERAL CONDITIONS

  • By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) by which the Seller conducts its business operations.
  • All products sold on our WEBSITE are original and will be delivered in the appropriate packaging, accompanied by the invoice, according to the legislation in force.
  • The images of the products presented on the website are for information purposes only. For more details on product features and additional information, please contact us.
  • The sales prices of the products are displayed on the website and are expressed in lei and include VAT. The sales prices do not include courier charges. The sales prices of the products may be changed without prior notice to Users. For any order placed and confirmed, the Buyer shall always pay the prices existing on the site at the time of placing the order.
  • The placing of an order by the Buyer and its acceptance by the Seller is equivalent to the conclusion of a contract, according to the legislation in force. The notification received by the user, by e-mail, immediately after placing the order, is for information purposes and does not constitute confirmation of the order.
  • The contract shall be deemed to be concluded between the Seller and the Buyer when the Buyer receives by e-mail from the Seller the notification of dispatch of the Order. The transfer of ownership of the ordered products shall take place when the Order reaches the Buyer and the Buyer has fulfilled his payment obligation.
  • The Seller may refuse to honour an order or may unilaterally cancel it if the Order has been placed by a person who has shown a hostile attitude likely to prejudice the Seller. In any of these cases, the User/Buyer may contact the Seller in order to be informed of the reasons that led to the application of the above-mentioned measures.
  • For justified reasons, the Seller reserves the right to change the quantity of the Goods in the Order. If it changes the quantity of Goods in the Order, it shall notify the Buyer at the e-mail address or telephone number made available to the Seller at the time of placing the Order and refund the amount paid.
  • All information on the website … is the intellectual property of … All content published on the website (text, product descriptions, images, logos, colours, slogans, symbols, web graphics, videos, etc.) may be used only for the purpose of informing Users and Buyers ….
  • Photographs displayed on the SITE, edited or processed by … may not be taken or used without its consent;
  • … is not responsible for any colour differences that may occur when viewed on different electronic devices (desktop/tablet/mobile) of Users/Buyers.
  • Any action: project, event, campaign, contest, service, etc. carried out by the company through the Website will be announced, promoted and detailed at the time it is carried out, either by a Regulation or by brief and clear provisions inserted in the announcement of the action in question or later, at the appropriate time.
  • The Seller assumes the right to change, modify or update the content of the SITE … and the Terms and Conditions of Use at any time without prior notice.
  • It is strictly forbidden and punishable by law to copy, distribute, publish, transmit to other persons or incorporate the content into other material outside the site … without the consent of … .
  • To report any problems, please contact us at the following e-mail address: … .

4) WEBSITE ACCESS

4.1. Access on … is done exclusively by accessing the public domain: www… .

4.2. By accessing and using www…, the User/Customer agrees to accept the terms and conditions presented on the SITE, the privacy policy and the cookie policy.

4.3. The User/Customer has limited access for personal use (viewing, information, placing online orders) to the www… SITE.  and does not have the right to download, partially or totally modify the WEBSITE, partially or totally reproduce the WEBSITE, copy, sell/resell or exploit in any other way the WEBSITE for commercial purposes or for purposes contrary to the interests of … .

4.4. Communication with the Seller can be done through direct interaction with the Seller, including online support (Technical Advice) or through the addresses mentioned in the “contact” section of the Site. The Seller is free to manage the information received without having to justify it.

MY ACCOUNT

5.1. Any User visiting the SITE … , is over 16 years of age and meets the legal requirements for the purchase of goods, can create an account.

5.2. By creating an account, the user can place an order much faster, as all his data is already entered. In addition, Users who have created accounts, by subscribing to the newsletter, can benefit from certain offers and promotional prices on products and other advantages communicated in writing by … .

5.3. By creating the Account, each User agrees to accept these terms and conditions and acknowledges the personal data processing policy and cookie policy and is responsible for the accuracy of the information provided and its updating.

5.4. To create an Account you will need to complete the following steps:

  • Enter the following personal data: first name, last name, e-mail, telephone (if applicable);
  • Enter a password to log in later and confirm this password;
  • Check the box regarding acceptance of these terms and conditions;
  • Check the box regarding acknowledgement of privacy policy;
  • You can also subscribe to our newsletter to receive information about special offers and promotional prices on products.
  • After completing these steps, pressing the “CREATE” button will direct you to your account.

In the account you can:

  • edit account information: first name, last name, email, phone
  • change your account password
  • change your address used by the courier service to deliver the ordered products
  • edit Wish List

You can also see in your account the orders you have placed and details about other activities on the website … such as the possibility to subscribe to the newsletter.

OBJECT OF THE CONTRACT

6.1. The object of the contract is the sale of the good(s) ordered on the website by the Buyer. The contract shall be deemed concluded at the time of acceptance by the Seller and transmission of the notification of dispatch of the Order.

6.2. The transfer of ownership of the product(s) ordered takes place when the order reaches the Buyer, at the place indicated by the Buyer in the Order, when the Buyer pays the payment obligation and signs for receipt on the document provided by the courier company.

6.3. The Seller shall include in the parcel sent to the Customer/Buyer, the necessary documents proving the purchase of the products by the Customer/Buyer.

ORDER

7.1. The Customer/Buyer may place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart and completing the Order for a minimum of … lei. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that there is stock available for it. The addition of a Good/Service to the shopping cart, without the completion of the Order, does not entail the registration of an order, nor the automatic reservation of the Good/Service.

7.2. By completing the Order the Buyer agrees that all data provided by the Buyer necessary for the purchase process is correct, complete and true at the time of placing the Order.

7.3. By completing the Order, the Buyer consents that the Seller may contact the Buyer, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

7.4. For details or questions about your order, please contact us at e-mail: … or phone number: … , Monday to Friday, during the hours: … .

7.5. Cancellation of Order: In the following cases, the Seller may unilaterally cancel an Order, without the obligation for any party to subsequently claim damages from the other party:

  • the data provided by the Client/Buyer are incorrect or incomplete;
  • the transaction is not accepted by the Customer’s card-issuing bank in the case of online payment;
  • the transaction is not accepted by the Customer’s card-issuing bank in the case of online payment;
  • in the order history, the Customer appears to have more than two consecutive failed deliveries for reasons beyond the Seller’s control;
  • the Customer’s activity on the SITE may cause damage of any kind to the Seller;
  • in the case of a suspicious transaction or a transaction declared suspicious by a banking establishment, institution or authority;
  • if there are other objective reasons.

The Customer/Buyer may cancel an Order in the following cases:

  • when contacted by the company’s representative, if for some reason he no longer wants the products ordered;
  • in writing to the e-mail address: … or by telephone until receipt of the order delivery e-mail confirming receipt of the parcel(s) by the courier company for delivery to the Buyer’s address.

7.6.  For any order cancelled solely due to the Buyer’s fault, the Buyer shall pay the cost of courier services.

7.7. If a product is not in stock, the Buyer will be informed by telephone by the company’s representative. In this case, the Buyer will be informed of the new delivery date and may decide to wait until all the products ordered have been delivered or to cancel the order.

7.8. How to order: you can search the site for the products you want by using the “SEARCH” button or by browsing the categories and subcategories that appear on the site.

  • To place an order online, you will need to select the products and quantity you want (using the up and down arrows) and add them to your basket by pressing the “ADD TO CART” button.
  • To submit your order, the next step is to enter MY CART by clicking on the purple icon in the top right corner.
  • Here you will be able to see the full list of all the products you have selected to buy.
  • You can change the quantity of each product you want (using the up and down arrows) or delete products.
  • To proceed to the next step you will need to press the “FINISH ORDER” button.

7.9. Completing your order: To register your order, you will need to enter your details. This gives you the option of logging in, creating an account or ordering as a visitor. Depending on whether:

  • You have chosen the option of logging in:
  • Enter your email address and password and press the “LOGIN” button.
  • If you have entered all your details and delivery address when creating your account, you only need to tick “I want to use an existing address” (in this case the delivery address will be the same as the billing address) or you can choose “I want to use a new address” and enter all the fields for the new delivery address.
  • If you have the delivery address added to your Account, you will be directed to a page where you must enter your billing address. All fields with * are required.
  • Then you choose the delivery method and how you want to pay.
  • You can add a written comment to the order you are about to complete, and after ticking the “I have read and agree to the Terms and Conditions” box press the “CONFIRM ORDER” button.
  • If you choose to pay by card, immediately after placing your order you will be directed to a secure web page to enter your card details and make payment.
  • At this point your order has been sent to us and you will be directed to the page where the text “Your order has been successfully completed!” appears. / Thank you. We have received your order.”
  • You have chosen REGISTER/ CREATE ACCOUNT:
  • You must enter all the data to create the Account: name, first name, e-mail, password. Later you can enter delivery or other relevant data.
  • If the address to which you would like us to deliver your ordered products is the same as the one entered above, leave the box “My delivery address is the same as my billing address” ticked. If it is different, you will have to uncheck the box and fill in all the fields below to enter the new address.
  • In the next step you choose the delivery method and how you want to pay.
  • You can add a written comment to the order you are about to complete, and after ticking the box “I have read and agree with the Processing of Personal Data and the Terms and Conditions” click the “CONFIRM ORDER” button.
  • If you choose to pay by card, immediately after placing your order you will be directed to a secure web page to enter your card details and make payment.
  • At this point your order has been sent to us and you will be directed to the page where the text “Your order has been successfully completed!” appears. Thank you. We have received your order.”
  • You have chosen to order as a visitor:
  • You need to enter the following data in order to issue your invoice and deliver the products: name, surname, e-mail, telephone, billing address.
  • If the address to which you would like us to deliver your ordered products matches the one entered above, leave the “My delivery address is the same as my billing address” box checked. If it is different, you will have to uncheck the box and fill in all the fields below to enter the new address.
  • In the next step you choose the delivery method and how you want to pay.
  • You can add a written comment to the order you are about to complete and after ticking the box “I have read and agree to the Processing of Personal Data and the Terms and Conditions” press the “CONFIRM ORDER” button.
  • If you choose to pay by card, immediately after placing your order you will be directed to a secure web page to enter your card details and make payment.
  • At this point your order has been sent to us and you will be directed to the page where the text “Your order has been successfully completed!” appears. Thank you. We have received your order.”

7.10. Order confirmation: After sending your order to us, you will receive an e-mail confirmation that we have received your order. You will be contacted by a company representative to confirm your order within 24 hours (on working days). The order is considered confirmed when you receive the order delivery e-mail.

PRODUCT PRICES, INVOICING AND PAYMENTS

8.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as at the time of order confirmation, representing the firm order.

8.2. Also, our company may display on the SITE products that benefit from promotional prices during a certain period of time and within the limit of available stock. Details of these promotional campaigns will be made public by posting them on our site in a separate section.

8.3. The prices displayed on the WEBSITE, which are cut off by a line, represent the old price of a product that is in a promotional campaign and currently has a lower promotional price.

8.4. Transport costs are payable separately. More details about delivery costs in the delivery/return section.

8.5. Each parcel delivered will also contain the tax invoice for the products ordered. / 8.5. By submitting the Order, the Buyer agrees to receive invoices in electronic format by having them added by …. to the Account or by electronic mail to the e-mail address specified in his Account.

8.6. Invoicing of purchased products is exclusively in RON.

8.7. Tax invoices can be issued per natural or legal person. To issue an invoice per legal entity, please fill in all company details in the Invoicing section when placing your order.

8.8. In certain cases, our company may require the Customer/Buyer to pay part of the invoice value of the order in advance.

8.9. Payment for ordered products can be made: cash on delivery, online by credit card or by money order. Please note the following:

  • Refund (in cash) upon delivery of the order. Payment will be made to the courier company on the basis of a receipt.
  • Online with any Visa or MasterCard (payment through EuPlatesc payment processor), the transaction fee will be 0%.
  • Before completing the Order, the Customer will have to choose the payment method. If you choose payment by card, immediately after placing the order you will be directed to a secure web page to enter your card details and make the payment. The processing of the card data will be done exclusively on the payment provider’s servers, which offer a fast, robust and secure transaction solution through SSL Security certificates. For more details about the payment platform, please visit its website and related policies.
  • In the case of online payment, the transaction will appear on the statement in the name of … . Also, any payment by bank card will be confirmed when the invoice is issued to the Customer/Buyer, until that time the order value will be blocked on the Customer/Buyer’s account without being transferred to the Seller’s account.
  • The Seller shall not be liable for any additional costs incurred by the Customer/Buyer as a result of bank card transactions (e.g.: currency conversion fee if the card issuing currency is different from RON, other fees depending on each bank’s policy, etc.), the Customer/Buyer being solely responsible.
  • If the online bank card payment was made by mistake, the transaction can only be cancelled by contacting a representative by phone … and the amount can be refunded within 30 days after the order cancellation procedure has been completed.
  • When payment is made by bank transfer – based on the invoice issued by … after the transfer has been made to the IBAN account ____________________ opened at ____________________, you will have to send proof of payment to the following e-mail address: … .

The delivery of the products will be made only after we have the confirmation of the payment from our bank and after you will be contacted by a representative … . The ordered products must be paid in full, otherwise delivery will not be made.

DELIVERY OF GOODS

9.1. Parcel delivery is done by express courier: … .

9.2. Delivery will be made within … days after telephone confirmation of order and stock availability.

9.3. Shipping costs: The shipping cost will be communicated by the sales consultant at the time of order confirmation or can be consulted in the delivery/return section. The minimum shipping cost is … lei / order. Shipping is free for orders over … lei.

WARRANTY

10.1. All products marketed on www…. meet the warranty conditions according to the rules, legislation in force and commercial policies of manufacturers (indicate the term if known) and suppliers, who are responsible for any non-conformities, deficiencies, shortages, etc..

10.2. The product guarantee can be granted in the following cases:

  • The product is defective in manufacture, which prevents normal use of the product;
  • The product is damaged or destroyed in transit, in which case the product will be replaced;

10.3. In order to benefit from the warranty, the Customer/Buyer will have to send us a written complaint at the date of receipt of the product to …(e-mail address) . … will reply to this complaint within a maximum of 3 working days and will inform the Customer/Buyer of the time limit and the method for resolving the complaint.

10.4. If the Seller is unable to deliver an order because a product is not available, it will inform the Customer/Buyer of this unavailability and will establish with the Customer/Buyer how to resolve the situation in order to fulfil the order. If the product has already been shipped by the Customer/Buyer, the amounts paid as payment will be refunded by the Seller in accordance with the law, within a maximum of 30 days, unless the parties agree otherwise.

10.5. If a product delivered by the Seller does not correspond to the image or description of the product on the WEBSITE, the Customer/Buyer has the right to request its replacement, a substantial price reduction or to return the product received and receive back its value without incurring any additional costs.

10.6. For any complaints regarding non-conformities of the purchased products, please contact us within 14 days after receipt of the package at the e-mail address … .

RETURN OF PRODUCTS

11.1. According to the Emergency Ordinance No 34/2014 on consumer rights, you have the right to return products purchased through a distance contract for any reason within 14 calendar days of receipt of the parcel without giving a reason.

11.2. In order to exercise your intention to return you must inform us of your intention by an unequivocal statement by email to … .

11.3. Returned products must be in the condition in which they were received by the customer.

11.4. The cost of transport in case of return of products is fully borne by the customer.

11.5. Reversal of the value of products returned and accepted by …  shall be made within 14 calendar days from the date of termination of the purchase contract by bank transfer to the customer’s account.

11.6. If the returned products are unsealed, have damaged or incomplete packaging, or show signs of scratches, dents, etc., the company has the right to decide whether or not to accept the return or whether due to these non-conformities of the products it will deduct from the value of the products, refunding the Customer/Buyer an amount proportional to these non-conformities.

11.7. For details or questions about product returns, please contact us at the e-mail address: … or phone number: … , Monday to Friday, during the hours: … .

USER OPINIONS

  • All Users/Customers/Buyers accessing the website can give their opinion on the products sold on our website.
  • The information/comments submitted by them, positive or negative, will relate strictly to the characteristics of the products and will be published on the site after prior approval by our company representatives.
  • Thus, each User/Customer/Buyer who wishes to give his/her opinion about certain products will have to respect the following:
  • make references only in Romanian language about the characteristics of the product, avoiding information about price or certain promotional offers, or information about the progress of the Order placed on the SITE;
  • use appropriate language that does not offend or use terms that may offend or harm other Users/Customers/Buyers;
  • not post comments on the site that contain content that is illegal, obscene, threatening, defamatory, infringes intellectual property rights or contains viruses, text that represents some form of mass advertising or any other form of spam;
  • not to list information or details of other commercial sites carrying out the same commercial activity, or to mention comparative prices for products on the site.
  • By entering information/comments on the SITE, Users/Customers/Buyers grant Seller the non-exclusive, unlimited, royalty-free and transferable right to use, reproduce, modify, adapt, publish, and further distribute such data for the express or implied marketing purposes of our company.
  • In addition to the opinion about a product, the User/Customer/Buyer will be able to make a rating by adding a Rating relevant to that product. These individual Ratings will influence the overall Rating of the product expressed by the 5 stars that appear at the bottom after the product description. Thus a high Rating will lead to an increase in the overall Rating and a low Rating will lead to a decrease in the overall Rating.

PRIVACY

13.1. … is a personal data controller and will keep the data you provide confidential: name, surname, email, phone number, delivery address, company, if applicable. At the same time, the Seller will ensure the security of the data provided and will take technical and organisational measures for their efficient management, strictly for the purposes stated in this contract.

13.2. The data are processed for the following purposes:

– Order registration and confirmation;

– Issuing the invoice and verifying payment;

– In the case of delivery by courier (in order to dispatch the order), the necessary data will be sent to the courier company;

13.3. To know more details about the processing of personal data and your rights, please refer to the Personal Data Processing Policy (link to Policy) and the Cookies Policy (link to Cookies Policy).

LIABILITY

14.1. By creating and using the Account, the User/Purchaser assumes responsibility for compliance with the present provisions, for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his/her Account.

14.2. By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated on the Site, existing at the date of creating the Account and/or using the Content and/or placing the Order.

14.3. The Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document shall be binding on Customers/Users/Buyers from the time of posting on the Site.  In the event of any such changes, we will post the amended version of the Document on the Site, so please check the content of this Document periodically.

14.4. Customers/Buyers assume full responsibility in case of disclosure of personal data to third parties, our company cannot be held liable in case a Customer/Buyer is harmed in any way by a third party claiming to be a representative of the Seller or to represent its interests.

14.5. The following actions on the website, its content or on the content of the website will be considered as attempted fraud or … :

  • accessing data of any kind of a User/Customer/Customer by using an account or by any other method;
  • altering or modifying the content of the SITE or any correspondence sent by any means of communication by … to the User/Customer/Customer;
  • affecting the performance of the server running the .. ;
  • accessing or disclosing to any third party who does not have the necessary legal authority, any content posted by … to the User/Customer/Customer, when the latter is not the legitimate recipient of the content;
  • In any of the above situations, … reserves the right to refer the matter to the competent authorities. Fraud and attempted fraud shall be punishable under the criminal law in force, and the injured parties may claim compensation for moral or pecuniary damage in court, as appropriate.
  • Also, in the case of suspicious or declared suspicious transactions, at the request of any public authority, authorized institutions, partner banking establishments, the Seller is obliged, and the Customer/Buyer agrees, to communicate personal data.

DISPUTES

15.1. This contract is subject to Romanian law. Any disputes arising between the Seller and the Users / Buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the courts provided for by civil law.

CONTACT

16.1. For any details or questions about …, products or orders please contact us at the e-mail address: … or by phone: …, from Monday to Friday, during office hours: … .